Delivery Information

We have several delivery and collection options for you:


1. Delivery by Royal Mail
2. Collect from etika premises
3. Collect from school

Delivery by Royal Mail

Most of the products we have on our website are held in stock at Birtley premises, therefore we can process your order very quickly. However, due to our unique supply chain with all embroidery completed in India. Therefore, our aim is to deliver orders to UK mainland addresses within 14 to 21 days of your order being placed. We endeavour to process your order as quickly as possible and as a result your order may arrive earlier than estimated.


Collect from etika premises

Many of our local customers choose this option. As soon as your order is ready for collection, we will send you an email or text to let you know. Your order will be available to collect from our premises in Birtley during our opening times Monday to Friday 9am to 5pm. Please note that we are closed Saturday, Sunday and Mondays during Bank Holidays.

Some schools have a special ‘Free Delivery to School’ arrangement. This is a once a month delivery to your school office. Once your order has been delivered to your school, we will notify you via text or email.